Management & Leadership Understanding the Difference

Management & Leadership Understanding the Difference

Guidelines & Syllabus Office Hours Welcome Evaluation System Biography Academic Honesty Course Guidelines Reading Assignments Syllabus Student Profiles Class Assignments Resumes Final Exam Contact Information Attendance & Participation Questions

Leadership vs. Management What is management? What is leadership? What has effected the nature of management and leadership? Focus will be on leadership Your success as both a manager and leader will depend upon your willingness and ability to change

Functions of Management Planning Organizing Coordinating Staffing Directing Controlling Why does the gap exist between these functions and actual behavior of managers?

Management Roles Interpersonal Informational figurehead, leader, liaison monitor, disseminator, spokesperson Decisional Entrepreneur, disturbance handler, resource allocator, negotiator

Theory of Management Skills Technical Human Relations Conceptual Which is more important?

Traditional Management Styles Autocratic Bureaucratic Democratic Which styles are best and when?

Focus vs. Vision Focus of Management Do things right Direct operations Enforce policies and rules Design procedures and tasks Control results Foster stability Vision of Leadership Do the right things Monitor guest expectations Communicate vision and values Manage systems and procedures Support people Engage in continuous improvement

What Is Leadership Today? Then Commerce Work Answers High-tech Directives Rationalism Serious Independent Exclusive Return-on-investment Now Compassion Balance life and work Questions High-touch Participation Spirituality Fun Interdependence Inclusive Human worth

and still there’s more! Then Directives Homeostasis Company goals Conventional Speaks Objective Colloquial Now Conversations Ambiguity Self-knowledge Unconventional Listens Relational Global

Leadership Theories Personality-based Situational Transactional Transformational

Next Week Chapter 1: The Changing Nature of Leadership and Management Tom Segesta – Four Seasons Hotel