ETERNITY PE The SMB IP-PBX for Futuristic Businesses

ETERNITY PE The SMB IP-PBX for Futuristic Businesses

ETERNITY PE The SMB IP-PBX for Futuristic Businesses

ETERNITY PE The SMB IP-PBX for Futuristic Businesses IP PBX Seamless Mobility Versatile Interfaces Multi-site integration Expandable up to 48 users Diverse Applications (IPPBX, Universal Gateway, ETERNITY PE6SP 48 TDM User Hospitality) Compact and Sturdy

Presentation Outlook Target Customers Solution Overview Connectivity Key Benefits Segment Specific: Needs – Solution Solution Components Key Differentiators Product Details Interface options Product variants System resources Key Features

Target Customers

Solution Overview GSM/UMTS(3G) Network Mobile Workers Teleworkers: Australia Mobile IP Extensions Office Employees: SLT & DKP IP IP Phone India Office Employees working from Home DKP CO (TWT) SLT Mobile Workers ETERNITY PE Softphone CEO’s Desk IP Softphone GSM/3G Mobile Extensions GSM/UMTS(3G) Network

Solution Overview TELEPHONY 16 SIP trunks Up to 6 port T1/E1 PRI Up to 8 GSM SIMs Up to 16 POTS (CO) ENDPOINTS Up to 48 Analog Up to 32 Keyphone Up to 50 IP users Up to 50 Mobile users APPLICATIONS Voice Mail Android/iOS Softphone SMS Gateway SMS to Email Email to SMS Hospitality module INTEROPRABILITY PMS integration ITSPs (VoIP Carriers) Third-party SIP devices Call center solutions MANAGEMENT Web based GUI Remote support SNMP Class of services

Connectivity Trunk side Extension side SLT 1 Analog Phones CO (TWT) SLT 48 ISDN BRI/PRI DKP 1 Digital Key Phones GSM/UMTS (3G) DKP 32 IP Extensions IP ETERNITY PE IP Phone Remote IP Extensions IP-DECT Softphone Wi-Fi Router Android/ iOS Mobile Client Confidential

Key Benefits Maintain traditional networks along-with new-age networks Enterprise grade features that improve image, save money and keep connected: Unified messaging IP telephony Multi-site networking SIP trunking Mobile extensions Voice mail CTI SMS applications Compact footprint: saves mounting space utilization Easy to manage: web-based remote management oneself

Small Office needs and Matrix Solution Communication convenience & stay connected Workforce collaboration Control over operational costs Future-proof investment Built-in CLI, autoattendant, voice mail, CLI based routing, flexible numbering etc. Multi-party conference Reduce longdistance telephony costs through VoIP, GSM, POTS connectivity SIP based VoIPready for new-age technologies and devices Single number reach on multiple devices IM and Presence Mobility client for Android/iOS based smartphones Modular design and universal slots Can use existing infrastructure architecture gives easy scalability through expansion Web-based remote management cards

Solution Components Office staff/home workers: Field workers: Analog phone for basic users PC/Laptop softphone for Digital phone with DSS console frequent commuters for operator Android/iOS based smartphones IP key phones for power users as mobile extensions over Wi-Fi Mobile extensions over Wi-Fi and and GSM GSM Multi-site networking over VoIP Voice mail as an email notification

Hotel needs and Matrix solution Optimize guest services Create more Improve staff revenue generation efficiency and opportunities productivity Reduce/control costs Specialized hotel features Voice mail ensures no missed visitor call Intelligent solutions that automatically selects the most cost-effective channel to place a call Anywhere connectivity – inside hotel and outside hotel Transfer roaming guest calls to their mobile phones Ensure enhanced customer retention and repeat visits through blend of services Ready integration with known PMS/HMSautomated call billing reduces operator time in serving the guests Automated voice guidance reduces operator load for call handling Embed with the existing infrastructure

Solution Components Guest handling: Special hotel features like Hotel staff: Service extensions Wake-up alarms, reminders, Single Number Reach room status, check-in/check- Mobility inside hotel out, etc. Complete access to phone Voice greetings recording in local languages Automated messages 24x7 Analog/Digital/IP key phones for each room system features Instant messaging facility

Key Differentiators Enterprise grade business system at small business price Flexible and scalable: can grow with the business Multi-site networking over VoIP Field proven and time-tested Supported for use in Asia, Australia, Europe, Africa and North America

Trunk Interface Up to 16 SIP trunk ISDN BRI Up to 8 GSM SIM T1/E1 PRI

Subscriber options IP phone Digital phone Android/iOS Mobile Softphone Digital operator console Analog phone IP-DECT

Product Connectivity Options 16 CO/TWT Lines 32 Digital Phones 48 Single Line Telephones (Analog) 50 IP Extensions 12 BRI Lines 6 PRI Lines 8 GSM Ports

System Resources – trunks and auxiliary ports ETERNITY PE PE6SP CO Ports 16 Single Line Telephones 48 Digital Key Phones 32 VoIP Trunks* 16 ISDN BRI Trunks 12 T1/E1 PRI Lines 6 IP Extensions* 50 GSM/UMTS(3G) Trunks* 8 Simultaneous VoIP Calls 8 Voice Mail System* 16 Channels, Mailboxes for Individual Users, Email Notification Analog Input Port 1 Analog Output Port 1 Ethernet Port 1 Power Supply 100-240VAC, 47-63Hz * Optional and Field Pluggable Module

Key Features IP-PBX Universal connectivity Convenience Built-in functions Productivity Dynamic DNS (DDNS) SIP trunks and IP users NAT and STUN Call forking Mobile extension VoIP, GSM/3G, ISDN BRI PRI, CO Analog, digital, IP and mobile users Alarms, Background music, Voice Autoattendant Call detail records CLI (DTMF & FSK) LCR Logical Partitioning Multi-party conference CTI Auto answer CLI based routing Conference dial-in Memory dialing Department call Multi-stage dialing guidance for tones Return call to original caller DID and DDI Hot desking , Hotline Live call screening

Cont. Flexibility & scalability Versatility Configuratio n options Universal slots Localization Hybrid cards IP-PBX PBX-KTS Universal gateway Hotel PBX Video conferencing (ISDN BRI) Email to SMS Integration Monitoring Cost reduction AIP-AOP GSM/3G Voice mail system CTI Conversation recording Room monitoring Call budgeting on trunks and extensions Call duration control Common platform Toll control VoIP

IP Telephony Call Forking Same credentials such as User name and Authentication Password can be entered in three different IP terminals All three devices now works as a single extension to make/receive calls In event of an incoming call, all three devices rings User can attend call from convenient device Laptop with Softphone PSTN/GSM /UMTS(3G) /VoIP Employee not at Desk ETERNITY PE The same desk call is Attempted on two IP devices with same credentials Mobile with SIP Client

IP Telephony Presence and IM Identify the Presence and Mode of Communication just before you Make a Call Status of Availability - Online, Offline User’s Willingness to Participate - Busy, Available on Mobile, Our of office etc. Preferred Mode of Communication - Call, Text Messaging Reduce the Number of Failed Call Attempts Integrated Presence Server of NE maintains and distributes the Status of all IP users

Mobility Features SPARSH M2S – Mobile Softphone Comprehensive Call Management One-Touch Access to PBX Features Corporate Directory Integration Video Calling Presence Sharing and Instant Messaging Voice Mail Access Conversation Recording Available On

UNIFIED COMMUNICATIONS VARTA WIN200 – The UC CLIENT FOR SEAMLESS COLLABORATION

UNIFIED COMMUNICATIONS VARTA WIN200 – The UC CLIENT FOR SEAMLESS COLLABORATION Windows Desktop based UC Client for Seamless Collaboration Corporate Directory Integration 1000 DSS & 600 BLF keys for Monitoring Popup Window for Incoming Message and Call Comprehensive Call Management - Hold, Transfer, Forward, DND Presence Sharing and Instant Messaging Video Calling Drag and Drop Conference Contact Grouping Works with SARVAM UCS and existing IP-PBX ETERNITY V12R5.2 onwards

Mobility Features Email to SMS It enables users to send SMS from their email client using GSM SIM in the Matrix IP-PBX. It also supports Bulk SMS with flexibility of assigning it to selective users. Key Benefits Saves cost as No third-party software required Send Bulk Messages with up to 999 numbers Compatible with majority of Email clients (Gmail, MS Outlook, Yahoo mail etc.) Get report of Delivery status on Email

Mobility Features Call back on Mobile When a Caller Misses a call on any of the Trunk (CO, GSM/3G or VoIP), ETERNITY NE Automatically Gives a Call back On Receiving the Call, User is provided with Options viz. DID, Follow AutoAttendant or Call Routed to the Operator Caller’s Numbers should be Programmed in Trusted Caller’s List Caller Leaves Missed Call on Any of the NE Trunks Port and System Initiates Auto Call back PSTN/GSM /UMTS(3G) /VoIP Auto-Attendant Sales Person Operator ETERNITY PE DID

Intelligent Functions Caller-ID based Routing Incoming First Lands On the NE ChecksCall Incoming CLI with the Operator’s Extension and then Numbers Stored in Programmed Transferred the Appropriate CLI Table and to Directly Transfers it ExtensionExtension to the Respective Caller gets Directly Connected to Desired Extension Ideal Route PSTN MD’s Residence ETERNITY PE MD’s Extension Operator Scenario 1 Normal Routing Scenario 2 CLI based Routing Actual Route No Need of Operator to Route Calls

Intelligent Functions Return Call to Original Caller (RCOC) Boon for the Big Organization where Group of Trunks shared by Number of Users If the Called Person does not Pick up the Call in event of Missed Call or Busy Called party can Directly Reach to the Concern person without any Delay Bypass Operator and Auto-Attendant Saves time of the Caller and Reduces Hassel for Operator to ask who has Called Supported on GSM/UMTS(3G) and VoIP(SIP) Trunks Called Party is Busy or no Replying Ext no. 301 Dial Number GSM /UMTS(3G) /VoIP 301 System Stores Calling Party’s no. with its Extension Port When the User Calls Back, Call Gets Routed to the Same Extension

Intelligent Functions Least Cost Routing Automatically Selects the Most Economical Route for Each Outgoing Trunk Call Comprehensive LCR 3 Types of LCR: Time based Number based Combination of Time and Number based Call made Outside the Organization are always at Least Possible Cost 76 15 899 6 9 87 VoIP 263055 5 15768999876 09998396496 2630555 PSTN 099 9 83 9 649 6 GSM/3G ETERNITY PE

Productivity Boosting Features COMPUTER TELEPHONY INTEGRATION (CTI) TAPI 2.2 Support Call Control Features - Dial, Transfer, Hold/Retrieve, Transfer, Conference Live Monitoring of Trunk and ExtensionsCalled Number, Extension Status, CLI of Received Calls Supports IVR, ACD, Dialers, Voice Logging with third party CTI Applications Database Integration - MS Outlook, CRM, ERP Call Centers Contact Centers Customer focused organizations

Productivity Boosting Features Key Benefits of CTI Improve staff efficiency and customer satisfaction Set Monthly Call Budget for Individual Extension Exceeding the Budgeted Value, Extension is Barred from Calling Facility Get customer information prior call connection

Productivity Boosting Features Key Benefits of CTI Improve staff efficiency and customer satisfaction Set Monthly Call Budget for Individual Extension Exceeding the Budgeted Value, Extension is Barred from Calling Facility Get customer information prior call connection

Reference Information Type of Presentation: Product Marketing Presentation Number of Slides: 34 Revised on: 7th June 2016 Version-Release Number: V4.R2 For Further Information Please Contact: Email ID: [email protected] Visit us at https://www.matrixtelesol.com/