Help Desks in the Midst of Mergers & Acquisitions Help Desk Consolidations 7 Rules for Survival – – – – – – Understand the driving business decision Compare key organizational strengths and weaknesses Focus on People, Process & Technology… like it’s the very first time! Identify the critical success factors Collaborate & create a measurable plan Enjoy the Adventure! 2 Business Drivers What is driving the business decision to merge or to consolidate? 3 primary reasons: