Academic-Related and Professional Staff Surveys 1

Academic-Related and Professional Staff Surveys 1

Two surveys One for all ARPS staff – Launched in in November 2019. Second survey of branches – 16 branches responded to the survey. Response to three motions: - HE21 on Investigating the effect of hubs and 'service' centralisation - Supporting student counselling services - Damaging changes to IT services 2

Overview of staff survey Over 2300 responses ( 2000 complete) 121 different institutions 55% Russell Group, 35% other Pre-92, 11% Post-92 HESA: 45% Russell Group, 25% other Pre92, 30% Post-92

450 400 350 300 250 200 150 100 50 0 S tu d e n t re c ru itm e n t & a d m is s io n s C a re e rs & e m p lo y a b ility S tu d e n t s e rv ic e s (in c lu d in g s tu d e n t u n io n , m e n ta l h e a lth & c o u n s e llin g s e rv ic e s ) E -le a rn in g a n d e d u c a tio n a l te c h G o v e rn a n c e in c lu d in g a c a d e m ic re g is try , c o m p lia n c e a n d le g a l E d u c a tio n a l, a c a d e m ic a n d c u rric u lu m d e v e lo p m e n t R e s e a rc h s u p p o rt O th e r - p le a s e s p e c ify D e p a rtm e n ta l, fa c u lty o r s c h o o l a d m in is tra tio n In fo rm a tio n s e rv ic e s , lib ra rie s & a rc h iv e s IT Areas of worksummary Areas of work ( 50 responses)

Areas of work- detail Area of work IT Information services, libraries & archives Departmental, faculty or school administration Other - please specify Research support Educational, academic and curriculum development Governance including academic registry, compliance and legal E-learning and educational tech Student services (including student union, mental health & counselling services) Careers & employability Student recruitment & admissions Student learning support (including learning technology, disability support & language services) Project Management Technician International partnerships Human Resources and personnel (including health & safety) Public affairs & outreach (including alumni and fundraising) Estates and planning Widening participation Museum, galleries & culture Count of Responses 392 272 239 206 195 142 76 72 59 56 50 44 38 34 27 27 24 22 17 16

Areas of work- other Work areas in “Other” with multiple responses: Area of work- Other Count of responses Finance 30 Comms/Marketing 25 Public/community engagement 7 Impact/evaluation 5 Business development 4 Clinical trials 4

Qualifications 50% of respondents have a post-graduate qualification

Qualifications Highest qualification by area of work: Area of work up to A levels/Dipl Undergraduat oma e degree Postgrad Educational, academic and curriculum development 4% 17% 79% Careers & employability 7% 25% 68% Information services, libraries & archives 3% 31% 66% Research support 7% 29% 64% E-learning and educational tech 14% 28% 58% Departmental, faculty or school administration 21% 36% 42% Governance including academic registry, compliance and legal 9% 49% 42% Student services (including student union, mental health & counselling services) 10% 52% 38% Student recruitment & admissions 12% 52% 36% IT 25% 45% 30%

Contract type 8.4% of respondents were on a fixed term contract, 1% on ZHC/hourly paid/variable hours Fixed term contracts disproportionately affect those working in: – Research Support 26% on fixed term contracts – Project Management 52% on fixed term contracts

Pay Two clusters at point 36/37 & 43/44 Pay distribution 250 200 150 100 50 0 1 7 4 1 3 0 5 2 9 5 9 6 9 3 2 4 3 8 01 ,33 ,77 ,24 ,83 ,51 ,30 ,19 ,21 ,34 ,60 ,03 ,55 ,26 ,13 ,17 ,40 ,82 , 5 22 23 24 27 29 31 3 37 39 47 53 56 59 26 33 42 44 50 - 8 - 0 - 2- 4 - 6 - 8- 0- 2 - 4 - 6- 8- 0- 2- 4- 6 - 8 - 0- 6 t1 t1 t2 t2 t2 t3 t3 t4 t4 t2 t2 t3 t3 t3 t4 t4 t4 t5 i n o i n oi n oi n o i n o i n oi n oi n o i n o i n oi n oi n o i n oi n oi n o i n o i n oi n o p p p p p p p p p p p p p p p p p p n e in e i n e i n e i n e i n e i n e i n e i n e i n e i n e i n e i n e i n e i n e i n e i n e i n e i p Sp Sp Sp Sp Sp Sp Sp Sp Sp Sp Sp Sp Sp Sp Sp Sp Sp S Chart is dominated by IT & Information services, but similar pattern across all areas of work

Length of employment

Length of employment Length of employment at current institution by area of work Area of work Less than 6-10 a year 1-5 years years 11-15 years More than Grand 15 years Total IT 1% 20% 10% 16% 53% 390 Departmental, faculty or school administration 5% 20% 16% 18% 40% 238 Information services, libraries & archives 6% 23% 12% 20% 40% 269 Governance including academic registry, compliance and legal 9% 16% 26% 17% 32% 76 Careers & employability 4% 31% 16% 18% 31% 55 10% 30% 10% 20% 30% 50 Student services (including student union, mental health & counselling services) 4% 26% 26% 18% 26% 57 E-learning and educational tech 4% 21% 25% 28% 22% 72 Educational, academic and curriculum development 11% 38% 15% 15% 22% 141 Research support 11% 38% 18% 11% 21% 193 Student recruitment & admissions

Promotions 44% of respondents have been promoted at their current institution 17.5% have clear promotional pathways available 22% feel they are encouraged to apply for promotions

CPD 26% have defined CPD as part of job

CPD % with defined CPD as part of job by area of work: Area of work Yes No Responses Information services, libraries & archives 43% 57% 272 Student learning support (including learning technology, disability support & language services) 41% 59% 44 Human Resources and personnel (including health & safety) Careers & employability E-learning and educational tech 41% 39% 36% 56% 61% 63% 27 56 72 Student services (including student union, mental health & counselling services) Technician 31% 29% 69% 71% 59 34 Governance including academic registry, compliance and legal Student recruitment & admissions Research support Other - please specify International partnerships 25% 24% 24% 23% 22% 75% 76% 75% 77% 78% 76 50 195 206 27 Educational, academic and curriculum development IT 22% 20% 76% 79% 142 392 Departmental, faculty or school administration Project Management 17% 11% 82% 89% 239 38

Professional bodies 36% are members of a professional body Employers pay for membership for 38% of these Professional body CILIP, Chartered Institute of Library and Information Professionals Number of respondents who are members ( 10 members) Does employer pay for membership? 113 3 AUA, Association of University Administrators 76 8 ARMA, Association of Research Managers and Administrators 55 43 AGCAS, Association of Graduate Career Advisory Services 46 43 BCS 15 2 HELOA, Higher Education Liaison Officers Association 12 11 SEDA, Staff and Educational Development Association 10 0 AMOSSHE, Association of Managers of Student Services in HE 10 9 BACP, the British Association of Counselling and Psychotherapy 10 0 CIPD 10 1

Community of Practice 40% respondents are members of a “Community of Practice” (a group of people who share a craft or profession who collaborate either through physical or virtual discussion groups) Area of work Yes Careers & employability E-learning and educational tech Information services, libraries & archives Student learning support (including learning technology, disability support & language services) Human Resources and personnel (including health & safety) Student services (including student union, mental health & counselling services) Governance including academic registry, compliance and legal Educational, academic and curriculum development Other - please specify Project Management IT Research support Student recruitment & admissions Technician International partnerships Departmental, faculty or school administration No Grand Total 63% 60% 54% 38% 38% 46% 56 72 272 52% 43% 44 52% 44% 27 46% 54% 59 45% 55% 76 41% 38% 34% 31% 31% 28% 26% 26% 19% 59% 61% 66% 68% 69% 72% 74% 74% 80% 142 206 38 392 195 50 34 27 239

Most important issues

Recruitment issues 33% reported their employer was struggling to recruit in their area of work (similar across all mission groups) Reason Responses Pay rates 254 Scarcity of appropriate skills 231 Other 116 Lack of career pathways 45 Pay rates was the biggest reason at post92s, skills shortage was biggest recruitment issue at pre-92s Reason for recruitment struggle Post 92 Other pre-92 Russell Group Lack of career pathways 13% 8% 8% Pay rates 58% 44% 48% Scarcity of appropriate skills 28% 48% 43%

Academic freedom 62% believe their role requires academic freedom Area of work Educational, academic and curriculum development Information services, libraries & archives E-learning and educational tech Careers & employability Research support Other - please specify Departmental, faculty or school administration Governance including academic registry, compliance and legal IT Student services (including student union, mental health & counselling services) Student recruitment & admissions Yes- role requires academic freedom 87% 78% 76% 75% 65% 58% 55% 53% 48% 44% 32%

Union membership 92% of respondents are UCU members Reasons for not being a member:

Survey of branches

Hubbing and centralisation of services 13 branches had hubbing, 3 didn’t. Student support services (including counselling) were most likely to be centralised. Other services affected includes student/departmental admin; IT; Research Support; Finance and HR. 1 branch said hubbing had improved the counselling service, but all others said it had ‘mixed results depending on service’ or a ‘detrimental impact’. No hubbing had been reversed. 23

Hubbing or centralising of services continued Key themes of concern raised by branches: Part of a cost-cutting drive. Loss of local knowledge. Loss of working relationships. Loss of autonomy. No safe space and effects confidentiality for staff and students. 24

Counselling services Changes to counselling services: 6 branches had seen cuts to funding. 5 branches had seen changes to staff contracts. 4 branches had seen a reduction in hours. 3 branches had seen an increase in funding. 4 branches had no change in funding. Accessing services: 9 branches believed staff and students were struggling to access services. 4 branches didn’t know. 3 branches said staff and students could access services. 25

Counselling services continued Key themes: Long waiting lists. Outsourcing of services, particularly for staff. Mixture of contract types being used, but 3 branches only had staff on permanent/open-ended contracts. Downgrading of roles. UCU resources: Most branches wanted materials highlighting the importance of the service. A close second was campaign materials focused on increased funding and resources to the service. Other requests included materials on challenging casualisation and equality of resources for students AND staff. 26

IT services Changes to IT services: 9 branches had seen cuts to funding. 6 branches had seen changes to contracts. 8 branches had seen outsourcing or the use of contractors. 3 branches had seen no changes. Opportunities for promotion and career progression: 3 branches said there were opportunities to a certain level. 5 branches said there were opportunities but only when managing others. 2 branches said there were no opportunities. 4 branches said this situation was impacting on retention and recruitment. 27

IT services continued Key themes of concern: Repetitive restructuring. Grade drift. Outsourcing and use of contractors. Lack of training and development. 28