Value Perception Source Diagrams: AXELOS, ITIL Foundation ITIL

Value Perception Source Diagrams: AXELOS, ITIL Foundation ITIL 4 Edition (2019) Animations and additional details by Ron Bert

Political factors Economical factors Need Opportunit Environmental yfactors /Demand Social Service Value Chain Legal factors Valu factors e Technological factors Co -

Opportunit y /Demand Service Value Chain Valu e

SERVICE VALUE SYSTEM Guiding Principles Governance Opportunit y /Demand Service Value Chain Practices Continual Improvement Valu e

SERVICE VALUE SYSTEM Guiding Principles Governance Opportunit y /Demand Service Value Chain Practices Continual Improvement Valu e

DIMENSIONS OF SERVICE CHAIN SERVICE4VALUE SYSTEM MANAGEMENT Design & transitio n Deman d ACTIVITIE COGNITIV SE Obtain/ ValuDeliver & build e suppor t Organization s & people Information & technology 1 2 Valu e 3 4 Partners & suppliers Value streams & processes

Value