THE ROAD TOWARDS HARMONISATION OF ACCESS/SERVICE TO ICT – LESSONS LEARNT Bridget Mphatso Linzie, CRASA Acting Executive Secretary Workshop on Guidelines on Universal Access/Service Gabon 21 June 2012 ©Communications Regulators’ Association of Southern Africa 2012 CONTENTS Background to CRASA ToRs for ToolKit Development Process in Development of Toolkit Status of UA/S Programs in SADC Lessons learnt ©Communications Regulators’ Association of Southern Africa 2012